Policies and Disclaimers

Weather Policy

We generally work in all weather conditions. In the event of extreme rain, snow, or cold temperatures we may reschedule a job. We perform window cleaning in rain/ snow or shine. If it snows or rains during or after we have completed a job please see our workmanship guarantee.

Estimate Policy

Quotes given are valid for 90 days. Prices are subject to change if the service(s) are in a different condition than what was seen during the estimate.

Service Minimum Policy

We have a $200 service minimum policy. This includes standalone dryer vent cleaning jobs, small gutter jobs, as well as smaller window cleaning jobs.

Payment Policy

We accept cash or check for payment options. As an alternative form of payment, we accept credit card payments with a 3.00% surcharge added to the invoice total.

Damage and Workmanship Guarantee

I Do Windows, requires notification within 5 business days of service to address presumed damages or flaws with the work completed. This includes discontent with cleaning, or any instance that would require a return visit or liability. Timeliness is crucial.

The I Do Windows policy is to return and fix any human error resulting from our cleaning. We use these instances as teachable moments to prevent the same occurrence in the future. Allowing a visit helps us continually improve and hopefully leaves you with the cleaning you expect. We honor our workmanship guarantee and will do anything within our power to deliver sparkly clean windows upon completion of each job. In the event that a return visit requires any additional services outside of the originally quoted scope of work it will require an additional charge for services rendered.

Same Day Changes to Scope of Work Cost

When the scope of service is requested to be changed on the same day of the job, it will still be charged at the regularly priced charge with a maximum reduction of $25. For example, if your job scope is priced at $400 and you ask for half of the work to not be completed, you will be charged $375. In addition, if your job is our service minimum of $200 and changes are requested to be made, the job will remain at the $200 price point. We schedule our days based on the services to be performed and when last-minute changes are made, it prevents us from maximizing our schedule for both the company and technicians.

Filming and Photography on Customer Property

As part of our business operations, we may occasionally film or take photographs on your property for marketing, training, or business purposes. Please be assured that any content captured will only focus on relevant business elements and will not include personal information, private items, or any other sensitive details. We are committed to respecting your privacy and ensuring that all content remains appropriate and professional.

If you have any concerns or specific requests regarding filming or photography, please feel free to let us know.

Late Fee Policy

The invoice is due upon receipt. We will begin to assess a late fee on the 30th day that a payment is missed. For all invoices, a 1.5% monthly interest charge (18% annual rate) will be charged on all balances outstanding over 30 days. $1 minimum.

Window Cleaning Disclaimers

I Do Windows is not responsible for these pre-existing conditions:

The adhesive on alarm sensors wears down over time. We are careful and I Do Windows is not responsible for alarm sensor replacement, including alarm company visits to make the system work properly again.
I Do Windows is not responsible for window screens damaged or broken during removal due to being severely weathered or brittle with age. Also, screens that fit too tight and become bent or damaged to remove are not our liability. You do have the option of removing them yourself if you prefer.
I Do Windows is not responsible for blinds, shutters, magnets, or hardware that break, become loose, fall, or malfunction. To clean interior windows, they need to be opened. If you have aging blinds or shutters, we recommend you open them as we will not be responsible for repair or replacement. Blinds and shutters contain components that, over time, wither with sun damage or usage. We are often the first to manage them for prolonged periods, and because of this are not responsible for repair or replacement for trying to operate them to clean the window.
Window frames, hardware, latches, springs, or any other internal parts that risk a malfunction by opening and closing the window are not the responsibility of I Do Windows.
We will not razor or use abrasives on any third-party tinted glass. Please notify us of any third-party tint.
Existing scratches or damage to the windows will not be the responsibility of I Do Windows. Our technicians will alert you of this on-site when discovered. We may not be able to perform window cleaning on windows with certain levels of damage, including cracks or chips.
Detailed track cleaning is a separate service and requires extensive time and detailed work to complete. At this time, we only offer a basic wipe down of the tracks, which is included in the interior cleaning cost. We will not be held responsible for a detailed cleaning expectation i.e. dirt in the corners.
The customer should remove valuables and family heirlooms from the vicinity of the window.
We request that homeowners make each window path accessible before our arrival.
If we do need to assist in moving items away from the windows, I Do Windows is not responsible for any damage that may occur.
Exterior window cleaning may make the interior dirt more noticeable. In the event that you feel the interior cleaning would be beneficial this would be an additional charge and scheduled service.

Commercial window cleanings require windows to be accessible and free of clutter. We do not remove signs or anything electrical.

Window Cleaning Tips

Tip #1 - Just Say "NO" to Abrasive Nylon Pads

Abrasive nylon scrub pads... Like the ones found on the back of many household dishwashing sponges, will scratch window glass. The fact is, window glass is much softer than glass manufactured for beverage containers. Specialized nylon, fine grade steel wool, and glass scrapers are the professional window cleaner's choice to safely remove stickers, decals and other hard to remove debris from window glass. So, if you're thinking about using that sponge to clean your window...
Just say "NO" to abrasive nylon pads!
Tip # 2 - Do Not Use Razor Blades on Dry Glass

A common and costly mistake we see is window glass scratched from improper razor blade use. To remove decals, tape and paint, window glass MUST Be lubricated BEFORE using a razor. Typically, most professional window cleaners use soap and water to lubricate glass which helps minimize the occurrence of scratches. It's also important to note that razor blades can not be used on 'Treated Glass Surfaces', tinted or mirrored window glass, and special care must be given when working on 'Tempered Glass', heat strengthened glass common in doors and other high-impact areas.
Tip # 3 - Painting? - Cover Windows With Plastic

You can easily prevent the need to remove paint from windows by covering, or having your painting contractor, cover your interior and exterior glass in plastic. Paints and stains are corrosive to glass and if left long enough on window glass, can cause permanent staining.
Also, 'hard water stains' can occur immediately after your building's exterior is painted or stained. Hard water stains are caused by rain water running over a prefabricated surface, leaching hard minerals and acids from that surface, and depositing them on windows below. In the case of new paint, damaging stains can occur immediately after the first rainfall.
The need for a complete exterior window cleaning is a must to prevent glass degradation. The use of proper window cleaning techniques will neutralize the P.H. of the glass and effectively stop the corrosive property of hard water stains caused by new paint.
Tip # 4 - Rearrange Sprinklers

Rearrange your sprinkler systems so 'tap water' does not wet windows. Tap water contains calcium and other hard minerals and will, over time, etch exterior window glass. Calcium salts from tap water can be removed through the proper use of restoration chemicals, applicators and techniques.
Although, once in a great while, I've found these techniques and chemicals to be ineffective. In that case, the problem stain has actually changed the molecular structure of the glass, and glass refinishing or replacement may be needed.
If your sprinklers are wetting your windows... rearrange them!
Tip # 5 - The Importance of Routine Window Cleaning

Window glass can become permanently stained from hard water deposits caused by rain water and new paint. All of these factors can cause permanent damage to glass: acid rain, salt water spray, oxidization, airborne pollutants, over spray, rust, and calcium salts.
Window Glass is porous. And, if you understand that its surface is filled with 'Peaks and Valleys', then it's easy to recognize these valleys easily capture and trap airborne debris that will diminish glass integrity. To protect your glass investment, we recommend no-less-than 2 window cleanings per year.
Clean glass also helps the 'R-Value' of thermal pane windows. The R-Value is a measure of resistance to heat gain or loss. Regardless of your glass type, a clean window allows the glass to better regulate the effects of exterior weather, which can produce greater efficiency and REDUCE your monthly heating and cooling costs!